Insurance workers report being ‘muscled’ by body shops


As the probe into tow truck wars continues more and more negative news keeps coming out. There is clearly some coercion reported to be happening in the towing/body shop industries.

Police in the GTA began investigating reports of a tow truck driver ‘turf war’ in the greater Toronto area over the last couple of years. There have been over 50 incidents of tow trucks being set on fire, multiple shootings, and the death of four men in the towing industry. Police suspect this is all linked, and in a join forces operation police arrested 8 more people last week in connection with the illegal activities.

Aggressive tow truck operations on the 401 corridor are nothing new and have been an issue for many years. What is new is that now insurance company employees are coming forward to describe how they are being threatened and intimidated / muscled by the operators.

According to the Globe and Mail report

“What’s interesting now is that a number of people are now contacting us wishing to provide statements, including people within the insurance industry who were subject to being muscled and threatened, and attempts to bribe,” York Regional Police Superintendent Michael Slack said Thursday.

“[This] could take us in a whole other direction with the investigation, with the insurance industry itself.”

A Globe and Mail investigation in February revealed that tow-truck drivers across the GTA have been engaged in a “turf war” for close to two years, fighting for slices of the lucrative collision towing – or accident chasing – business. Over the past two years, more than 50 tow trucks have been set on fire, multiple people have been shot, and at least four men with ties to the tow-truck industry have been killed.

The York Regional Police investigation, dubbed Project Platinum, was launched in February, in partnership with Toronto Police and the Ontario Provincial Police.

The first round of arrests in the investigation were announced in May – some of which related to an organized crime group connected to the Paramount Towing company. The owner of that company, Alex Vinogradsky, is facing organized crime charges as well as charges of fraud, mischief and conspiracy to commit arson.

Police say they have identified three additional organized crime groups connected to the towing wars, but because of reduced courthouse capacity as a result of the COVID-19 pandemic, they were instructed by the Ministry of the Attorney-General to limit the number of arrests made at any one time.

Supt. Slack said Thursday that they have so far made another eight arrests in June, largely connected to individuals who were allegedly staging collisions. At least another 20 arrests are expected.

It is not necessarily the tow itself these tow-truck companies are after, but the kickbacks that accompany it. A car that is involved in a crash will likely need repairs, and the driver might need a temporary rental car, or physiotherapy. It is an open secret within the industry that some of these peripheral services will pay tow-truck drivers to bring them business. As a result, a single car can yield thousands of dollars.

Supt. Slack said they have now heard from roughly half a dozen insurance industry employees who described being “muscled” by tow companies and body shops. “It’s like that old expression: Accept the gold or the lead,” he said. “Back off or else.”

The allegations bear similarities to another tow truck-related case that was first reported by The Globe’s February investigation.

A Vaughan, Ont., law firm, Carr Law – which specialized in representing insurance companies in court cases against tow-truck operators over exorbitant bills – was run out of town last year, after it was twice set on fire and then shot up in broad daylight. Just days before the shooting, a lawyer with the firm was approached in the parking lot by a man who then hit her with a gun. He warned her: “Stop suing my friend.”

Three men have now been charged with the Carr Law attacks as part of Project Platinum.

Supt. Slack said it is clear that the tentacles of the tow-truck wars are far-reaching.

“This is as much a body-shop issue as it is a towing issue,” Supt. Slack said.

Stakeholders in Ontario’s towing industry have long called for provincial oversight and legislation. Towing is licensed in the province at the municipal level – but many municipalities have no rules.

Teresa Di Felice, assistant vice-president of government and community relations for CAA South Central Ontario, said Thursday that the roadside-assistance provider and its partners have been “working on the building blocks for several years now” of what regulation of the tow-truck industry in Ontario should look like.

“It’s kind of striking that this industry has gone for so long without it – especially in light of the fact that there have been many calls for it, over many years.”

Ontario Premier Doug Ford vowed after The Globe’s investigation to crack down on criminal activity in the towing industry, though no specific details have been released about the province’s plans since the COVID-19 pandemic began. ?

If you are in an accident you have the right to call the towing company of your choice, however in the 401 corridor there is often a great deal of pressure to clear accidents and get traffic moving again. Police will require you to get your car off the road and once a tow truck hooks up they will require payment, often in cash, to unhook your vehicle. We have had reports of the tow truck drivers taking their victims to bank machines in order to get paid in cash.



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